Rating
3.7/5 (based on Google user reviews)
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User Reviews
Christopher Gaul (21 months ago)
Was a bit of a mixed experience from our overnight here, cost for B&B the was excellent, room was a little dated but clean. Spa area was great and the treatments were reasonably priced, the steak was superb, gits cheese not so much, breakfast was excellent but the bar was very disappointing. All draught lagers were spoiled, probably poor pump maintenance or cleaning, not once received a clean glass, and it closed 9.45. Considering the low cost of the room you would think a fully maintained and running bar would be a priority for a decent return on costs. Would go again though as it may just be a hangover from the pandemic and the rest of the place was fine.
Was a bit of a mixed experience from our overnight here, cost for B&B the was excellent, room was a little dated but clean. Spa area was great and the treatments were reasonably priced, the steak was superb, gits cheese not so much, breakfast was excellent but the bar was very disappointing. All draught lagers were spoiled, probably poor pump maintenance or cleaning, not once received a clean glass, and it closed 9.45. Considering the low cost of the room you would think a fully maintained and running bar would be a priority for a decent return on costs. Would go again though as it may just be a hangover from the pandemic and the rest of the place was fine.
Jennifer Piggott (22 months ago)
***please share*** Booked a family room in Airth Castle Hotel for valentines night for our family for my birthday. Arrived at 2.45pm to check in…was greeted with a very rude receptionist called Deborah who glared at us but said nothing…so we said “Hi were here to check in….she then said snappily all reservations have been cancelled you should have received an email. We were in shock firstly at her attitude and also the fact that when we checked our emails we were only sent one 1.15pm stating booked cancelled with no explanation. We were travelling at that time so clearly didn’t get the email hence why we turned up! We then asked to speak to manager as we were very annoyed and upset at the initial treatment from the receptionist. The general manager Rhys then came over and didn’t even introduce himself I had to ask him…he then proceeded to say your booking doesn’t exist so there is nothing we can do…at this point we were challenging him asking why this had happened and he stated they had no gas so kitchen was off..I then said we would be willing to stay there tonight room only basis as our children only wanted to use the pool facility and other guests who were already staying were permitted to do this….he said that is not option and when challenged again why we couldn’t do this he said your booking doesn’t exist so we won’t be accommodating you he did not at any point offer us any apology or alternative arrangement and when we challenged him he was rude and obnoxious and then had the cheek to ask us to leave the hotel as we were being aggressive!!!! Other guests witnessed this and also agreed that the staff were rude and unhelpful with them also!!! We were left shocked and our children were very upset! No one should be treated like that especially from hospitality staff. Never experienced anything like it at all in all my overnight stays in different hotel all over!! Customer service was non existent! Would not want any other family getting treated like this!!!
***please share*** Booked a family room in Airth Castle Hotel for valentines night for our family for my birthday. Arrived at 2.45pm to check in…was greeted with a very rude receptionist called Deborah who glared at us but said nothing…so we said “Hi were here to check in….she then said snappily all reservations have been cancelled you should have received an email. We were in shock firstly at her attitude and also the fact that when we checked our emails we were only sent one 1.15pm stating booked cancelled with no explanation. We were travelling at that time so clearly didn’t get the email hence why we turned up! We then asked to speak to manager as we were very annoyed and upset at the initial treatment from the receptionist. The general manager Rhys then came over and didn’t even introduce himself I had to ask him…he then proceeded to say your booking doesn’t exist so there is nothing we can do…at this point we were challenging him asking why this had happened and he stated they had no gas so kitchen was off..I then said we would be willing to stay there tonight room only basis as our children only wanted to use the pool facility and other guests who were already staying were permitted to do this….he said that is not option and when challenged again why we couldn’t do this he said your booking doesn’t exist so we won’t be accommodating you he did not at any point offer us any apology or alternative arrangement and when we challenged him he was rude and obnoxious and then had the cheek to ask us to leave the hotel as we were being aggressive!!!! Other guests witnessed this and also agreed that the staff were rude and unhelpful with them also!!! We were left shocked and our children were very upset! No one should be treated like that especially from hospitality staff. Never experienced anything like it at all in all my overnight stays in different hotel all over!! Customer service was non existent! Would not want any other family getting treated like this!!!
Pauline Baird (22 months ago)
Terrible experience. Came to celebrate my friends 50th birthday. At check in only one room of 2 was ready so we headed along to the room. The room was anything but ready no pillows or duvet on beds. Furniture was a disgrace and certainly not 4* , more fit for the dump. We went back to reception and other rooms were found for us. I can only say these rooms were slightly better with damp stains on lamp shade, marks on the walls, curtains didn’t meet in the middle. On the way to the rooms at 3:40pm the corridors were full of dirty dishes/glasses, empty bottles and laundry. You expect to see this in the morning as your leaving but certainly not at that time of day when you have checked in. Staff helpful. On request the manager came to our room to discuss the issues with us. Wouldn’t go back. Pity I couldn’t upload the pictures but been put on trip advisor ?
Terrible experience. Came to celebrate my friends 50th birthday. At check in only one room of 2 was ready so we headed along to the room. The room was anything but ready no pillows or duvet on beds. Furniture was a disgrace and certainly not 4* , more fit for the dump. We went back to reception and other rooms were found for us. I can only say these rooms were slightly better with damp stains on lamp shade, marks on the walls, curtains didn’t meet in the middle. On the way to the rooms at 3:40pm the corridors were full of dirty dishes/glasses, empty bottles and laundry. You expect to see this in the morning as your leaving but certainly not at that time of day when you have checked in. Staff helpful. On request the manager came to our room to discuss the issues with us. Wouldn’t go back. Pity I couldn’t upload the pictures but been put on trip advisor ?
Anna Alys (23 months ago)
There was a large smear on the side of the bed, which I can only assume was human feces. When I checked out the receptionist asked how my stay was, which I relied less than expected, and she said, "lovely, have a great day!" Could definitely use some better trained staff, and major updates to the rooms. Starting with new mattresses, immediately.
There was a large smear on the side of the bed, which I can only assume was human feces. When I checked out the receptionist asked how my stay was, which I relied less than expected, and she said, "lovely, have a great day!" Could definitely use some better trained staff, and major updates to the rooms. Starting with new mattresses, immediately.
Paul Savage (2 years ago)
When all the rooms are modernized this hotel will be superb. Public areas are very comfortable clean and modern. The restaurant is first class and the quality of the food and service is excellent. It is a buffet style breakfast but it is hot and appetizing and being continually recharged. The pool and the hot tub, steam room and sauna are all good. All in all would have given a five star review if only the room we had was better. However a modernization programme is under way and is being addressed. Would we come back? Absolutely
When all the rooms are modernized this hotel will be superb. Public areas are very comfortable clean and modern. The restaurant is first class and the quality of the food and service is excellent. It is a buffet style breakfast but it is hot and appetizing and being continually recharged. The pool and the hot tub, steam room and sauna are all good. All in all would have given a five star review if only the room we had was better. However a modernization programme is under way and is being addressed. Would we come back? Absolutely
