Details
Founded: 13th centuryCategory: Historic city squares, old towns and villages in Czech Republic
Rating
4.6/5 (based on Google user reviews)
Interesting Sites Nearby
User Reviews
Samantha Miller (2 months ago)
I recently inquired about staying at this hotel and had high hopes given its reputation. However, I’m quite disappointed with the service provided by the reservation desk. I reached out with two straightforward questions: what the wellness package includes and whether the hotel could accommodate our dietary preferences. Instead of receiving clear answers, the staff responded with a question of their own, which I promptly answered. Unfortunately, I never heard back from them, even after following up. The lack of response was frustrating and left me uncertain about their customer service standards. While the hotel itself may be good, the poor communication and unresponsiveness at the reservation desk leave much to be desired. I hope they improve their service, as it's crucial for creating a positive guest experience.
I recently inquired about staying at this hotel and had high hopes given its reputation. However, I’m quite disappointed with the service provided by the reservation desk. I reached out with two straightforward questions: what the wellness package includes and whether the hotel could accommodate our dietary preferences. Instead of receiving clear answers, the staff responded with a question of their own, which I promptly answered. Unfortunately, I never heard back from them, even after following up. The lack of response was frustrating and left me uncertain about their customer service standards. While the hotel itself may be good, the poor communication and unresponsiveness at the reservation desk leave much to be desired. I hope they improve their service, as it's crucial for creating a positive guest experience.
M S (3 months ago)
The hotel does not have air conditioning, which was an absolute shock for me in a 5-star hotel. This is completely unacceptable. The staff tried to excuse it by saying that the building is old, but that's clearly just an excuse for those who don't know better. I've stayed in much older and more historic hotels, even in protected areas, and they all had air conditioning. Unfortunately, I can't say anything positive because this issue completely ruined my stay.
The hotel does not have air conditioning, which was an absolute shock for me in a 5-star hotel. This is completely unacceptable. The staff tried to excuse it by saying that the building is old, but that's clearly just an excuse for those who don't know better. I've stayed in much older and more historic hotels, even in protected areas, and they all had air conditioning. Unfortunately, I can't say anything positive because this issue completely ruined my stay.
Ekaterina A (4 months ago)
Amazing holiday! Nice staff, very helpful. Pillow bank (anatomic one is recommended!). Spa with small but several pools, 31 degree. One small pool with salt water for relaxation. There is also quiet relax zone available. Program of musical evenings in the library-bar. Breakfast if good and plenty choices. Though i have small complain about tea. Hot water for tea is just not hot enough for tea to be brewed and tea pots are very little. If you just can add big cups for tea lovers would be great! Got welcome drink and also they called me the taxi for train station for free at the end ☺️ Very pleased. Definitely will come back here.
Amazing holiday! Nice staff, very helpful. Pillow bank (anatomic one is recommended!). Spa with small but several pools, 31 degree. One small pool with salt water for relaxation. There is also quiet relax zone available. Program of musical evenings in the library-bar. Breakfast if good and plenty choices. Though i have small complain about tea. Hot water for tea is just not hot enough for tea to be brewed and tea pots are very little. If you just can add big cups for tea lovers would be great! Got welcome drink and also they called me the taxi for train station for free at the end ☺️ Very pleased. Definitely will come back here.
Hana Duchackova (4 months ago)
The check-in and check-out was very smooth and fast. The hotel's processes are exceptionally well-organized and the staff is showing a great teamwork. We appreciated seamless experience throughout reception, room, spa and restaurant. The bar area and library is really beautiful space and we enjoyed live the piano concerts. The spa was peaceful and professional. The setup of the spa is really great with spa lobby and pools. Special thanks to the restaurant staff, especially Jiri, Romana, and Nikolaj, for accommodating our dietary restrictions perfectly. They ensured our meals were safe and delicious. Overall, we loved the hotel and felt like home, especially the freely available water, tea, and coffee, which added to the homely atmosphere. Highly recommend and look forward to returning!
The check-in and check-out was very smooth and fast. The hotel's processes are exceptionally well-organized and the staff is showing a great teamwork. We appreciated seamless experience throughout reception, room, spa and restaurant. The bar area and library is really beautiful space and we enjoyed live the piano concerts. The spa was peaceful and professional. The setup of the spa is really great with spa lobby and pools. Special thanks to the restaurant staff, especially Jiri, Romana, and Nikolaj, for accommodating our dietary restrictions perfectly. They ensured our meals were safe and delicious. Overall, we loved the hotel and felt like home, especially the freely available water, tea, and coffee, which added to the homely atmosphere. Highly recommend and look forward to returning!
Janinka Mora (5 months ago)
Hotel Falkensteiner, built in the art nouveau style like an Italian villa, has wonderful pools in a large spa with warm water and also an outdoor pool.
Hotel Falkensteiner, built in the art nouveau style like an Italian villa, has wonderful pools in a large spa with warm water and also an outdoor pool.
