Details
Founded: 14th centuryCategory: Religious sites in Germany
Historical period: Habsburg Dynasty (Germany)
Rating
4.2/5 (based on Google user reviews)
User Reviews
Nico Dein (7 months ago)
Booking was canceled by the hotel at short notice - no money was refunded! On March 22nd I booked a room for 99 euros in the morning. At lunchtime I received a call from the Hotel Kleeburg saying that no room could be provided due to staff shortages. I was asked to cancel the booking on Booking.com. I did that a day later. A month later I still haven't gotten any money back. The hotel cannot be reached by phone or email. According to PayPal, the hotel disputes the cancellation! Now I have to chase the money with my lawyer. Sad - I've never experienced anything like that.
Booking was canceled by the hotel at short notice - no money was refunded! On March 22nd I booked a room for 99 euros in the morning. At lunchtime I received a call from the Hotel Kleeburg saying that no room could be provided due to staff shortages. I was asked to cancel the booking on Booking.com. I did that a day later. A month later I still haven't gotten any money back. The hotel cannot be reached by phone or email. According to PayPal, the hotel disputes the cancellation! Now I have to chase the money with my lawyer. Sad - I've never experienced anything like that.
Julia Westmeier (19 months ago)
We wanted to celebrate our wedding there. Unfortunately, the owner appears to have recently passed away and no one is responding to calls, emails or mail anymore. As a warning to everyone: do not book!!! The operation is virtually shut down!
We wanted to celebrate our wedding there. Unfortunately, the owner appears to have recently passed away and no one is responding to calls, emails or mail anymore. As a warning to everyone: do not book!!! The operation is virtually shut down!
Arithe Müller (22 months ago)
It is a beautiful property, the rooms are romantically decorated. The access to the castle is impassable, with many potholes. Check-in should have been possible at 2 p.m. We were there at 2:15 p.m. and the reception was not occupied. Even after ringing, no response. Outside, nearby, someone was tending to the hydrangeas, unimpressed by us. Asking for information, the man interrupted us and asked if we didn't know who he was. No, we didn't know. Not after that, by the way. Assuming he was the rude receptionist, he just pulled out his cell phone, confirmed our reservation and assigned us the room. No question was asked as to whether we would like to have breakfast the following day (we travel a lot, this has never happened before). The next morning: No breakfast. We should have ordered this in advance, the flower-cutting receptionist from the day before, who was now responsible for breakfast, told us. Unfortunately it was not possible to order breakfast. But we were offered bread. We can therefore only judge the breakfast superficially: The dining room looked nice. Nice and bright. A small buffet, at first glance with standard products, of course also bread. Conclusion: We didn't feel welcome. The mood there was somehow strangely depressed. Next time we will definitely stay in a different hotel. Just a nice room is not enough for us. By the way, we expect the “forest answer”, which has already been given several times for reviews like ours. It actually feels like there is a lot of forest there...
It is a beautiful property, the rooms are romantically decorated. The access to the castle is impassable, with many potholes. Check-in should have been possible at 2 p.m. We were there at 2:15 p.m. and the reception was not occupied. Even after ringing, no response. Outside, nearby, someone was tending to the hydrangeas, unimpressed by us. Asking for information, the man interrupted us and asked if we didn't know who he was. No, we didn't know. Not after that, by the way. Assuming he was the rude receptionist, he just pulled out his cell phone, confirmed our reservation and assigned us the room. No question was asked as to whether we would like to have breakfast the following day (we travel a lot, this has never happened before). The next morning: No breakfast. We should have ordered this in advance, the flower-cutting receptionist from the day before, who was now responsible for breakfast, told us. Unfortunately it was not possible to order breakfast. But we were offered bread. We can therefore only judge the breakfast superficially: The dining room looked nice. Nice and bright. A small buffet, at first glance with standard products, of course also bread. Conclusion: We didn't feel welcome. The mood there was somehow strangely depressed. Next time we will definitely stay in a different hotel. Just a nice room is not enough for us. By the way, we expect the “forest answer”, which has already been given several times for reviews like ours. It actually feels like there is a lot of forest there...
Sanne (23 months ago)
Wonderful! Unfortunately we were only guests at the Kleeburg for one night, but you couldn't get a better impression!! Great property, extremely well maintained, very friendly staff and the landlord personally takes care of it. The rooms are individually and lovingly furnished. Perfect place to combine a long weekend with a possible visit to the Euskirchen thermal baths. Taxi connection to the thermal baths works great. We will be back.
Wonderful! Unfortunately we were only guests at the Kleeburg for one night, but you couldn't get a better impression!! Great property, extremely well maintained, very friendly staff and the landlord personally takes care of it. The rooms are individually and lovingly furnished. Perfect place to combine a long weekend with a possible visit to the Euskirchen thermal baths. Taxi connection to the thermal baths works great. We will be back.
Lulu Didum (2 years ago)
Discovered by chance and immediately fell in love. Quiet, beautiful and unique ambience. The room and the bed were very cozy and comfortable. Children are very welcome and are looked after incredibly well. Parking spaces are free. Breakfast in the wonderful dining room is also recommended. We didn't miss anything! The hosts were very accommodating and caring. We'll definitely come back again!
Discovered by chance and immediately fell in love. Quiet, beautiful and unique ambience. The room and the bed were very cozy and comfortable. Children are very welcome and are looked after incredibly well. Parking spaces are free. Breakfast in the wonderful dining room is also recommended. We didn't miss anything! The hosts were very accommodating and caring. We'll definitely come back again!
