Rating
4.6/5 (based on Google user reviews)
User Reviews
Diah Savitri (2 years ago)
We have stayed a couple of time and it was a very pleasant experience. Amazing fine dining with your preference of set menu and a la carte. We have stayed at the Château main building and the newly renovated wings. We do preferred the new wings . Breakfast served inside the Château and you got the privilege to make own fresh juices. Love the place and will definitely come back. Recommended.
We have stayed a couple of time and it was a very pleasant experience. Amazing fine dining with your preference of set menu and a la carte. We have stayed at the Château main building and the newly renovated wings. We do preferred the new wings . Breakfast served inside the Château and you got the privilege to make own fresh juices. Love the place and will definitely come back. Recommended.
marina leboreiro (2 years ago)
this château is a unique stay, where you can relax, and walk through the vineyards. the rooms are comfortable, breakfast amazing.
this château is a unique stay, where you can relax, and walk through the vineyards. the rooms are comfortable, breakfast amazing.
Ana Price (2 years ago)
Overall we had a nice stay at the hotel with some highs and lows. A few people have commented on similar pieces so hopefully a few tweaks by the hotel can make this a truly magical place to stay. To start with the good: -Absolutely stunning location and scenery, this is exactly what you picture when you think of a French Chateau! Congratulations to the owners for keeping the building sympathetic to its' character/history while making it 'liveable' for today. The grounds are also stunning and we always fell asleep to nature and the sounds of water trickling into the moat. -The staff: Everyone in the staff was incredibly friendly and accommodating! They went above and beyond to make sure their guests had an enjoyable stay. This was definitely one of the highlights of the hotel. -The bathrooms: really nicely done & modern considering the age of the building, only slight downside is we didn't have a bath in our room which would have been nice. -The Orangerie restaurant: we had a really delicious meal there and service was fantastic. -The lounge: we spent most nights playing chess, cards, backgammon in the beautiful lounge surrounded by history and with a glass of bubbles or tea. It is a spectacular room and they even have a book exchange which is a great touch. For improvement: -Food options & this was the biggest issue in our stay: There are really limited i.e. no dining options around the hotel unless you book one of their restaurants (or try the restaurant in town which is often full). This is a problem that is exacerbated on certain days of the week when nothing is open in France (Sundays, Mondays, Tuesdays). Why I think this is actually pretty poor on the hotel's part is that a lot of people are unable to drive after a day out tasting so they 1. go hungry or 2. risk driving when they really shouldn't. My suggestion would be to make their lounge menu available all day/evening instead of just from 12-4. In our case, after a day of tasting we had to beg the front desk to make us a baguette on a Sunday evening because the fine dining restaurant was booked (and was the only place open within walking distance).We were so grateful that they did this but we were one of 3 couples who had to do this during our stay so it wasn't a problem unique to us. -The beds: For how expensive per night this hotel is, I would expect really high quality beds, bedding, and mattresses however it feels like in some rooms they didn't do much on the furniture. We had no headboard, a cheap mattress (which was extremely hard), and what I thought were poor quality sheets. Seems like a small thing but I expect more when paying those prices. -Interaction with the local town: The hotel is in a beautiful spot and there are some champagne houses in town you could walk to. Unfortunately you had to sort this out on your own. It would be great to see the hotel make some guest specific tastings available on certain days of the week or provide a paper with suggestions & contact details to arrange directly. -Distance from Epernay/Reims: this isn't the fault of the hotel but more just something to know, it's about a 45 minute drive to Reims with no traffic which we decided to do ourselves vs. take a taxi. We did end up taking a taxi to Epernay another day which costs us about 180 euro in total (both ways). It's not a deal breaker but it was stressful trying to figure out how we would get back etc given how far Epernay is from the hotel. I would really suggest having someone as a DD if you have a car or sorting out a driver for a day out tasting. Overall our stay was nice though I'm not sure I would stay at the hotel again unless the issues we encountered are addressed, especially given the calibre of hotel available in the same price range.
Overall we had a nice stay at the hotel with some highs and lows. A few people have commented on similar pieces so hopefully a few tweaks by the hotel can make this a truly magical place to stay. To start with the good: -Absolutely stunning location and scenery, this is exactly what you picture when you think of a French Chateau! Congratulations to the owners for keeping the building sympathetic to its' character/history while making it 'liveable' for today. The grounds are also stunning and we always fell asleep to nature and the sounds of water trickling into the moat. -The staff: Everyone in the staff was incredibly friendly and accommodating! They went above and beyond to make sure their guests had an enjoyable stay. This was definitely one of the highlights of the hotel. -The bathrooms: really nicely done & modern considering the age of the building, only slight downside is we didn't have a bath in our room which would have been nice. -The Orangerie restaurant: we had a really delicious meal there and service was fantastic. -The lounge: we spent most nights playing chess, cards, backgammon in the beautiful lounge surrounded by history and with a glass of bubbles or tea. It is a spectacular room and they even have a book exchange which is a great touch. For improvement: -Food options & this was the biggest issue in our stay: There are really limited i.e. no dining options around the hotel unless you book one of their restaurants (or try the restaurant in town which is often full). This is a problem that is exacerbated on certain days of the week when nothing is open in France (Sundays, Mondays, Tuesdays). Why I think this is actually pretty poor on the hotel's part is that a lot of people are unable to drive after a day out tasting so they 1. go hungry or 2. risk driving when they really shouldn't. My suggestion would be to make their lounge menu available all day/evening instead of just from 12-4. In our case, after a day of tasting we had to beg the front desk to make us a baguette on a Sunday evening because the fine dining restaurant was booked (and was the only place open within walking distance).We were so grateful that they did this but we were one of 3 couples who had to do this during our stay so it wasn't a problem unique to us. -The beds: For how expensive per night this hotel is, I would expect really high quality beds, bedding, and mattresses however it feels like in some rooms they didn't do much on the furniture. We had no headboard, a cheap mattress (which was extremely hard), and what I thought were poor quality sheets. Seems like a small thing but I expect more when paying those prices. -Interaction with the local town: The hotel is in a beautiful spot and there are some champagne houses in town you could walk to. Unfortunately you had to sort this out on your own. It would be great to see the hotel make some guest specific tastings available on certain days of the week or provide a paper with suggestions & contact details to arrange directly. -Distance from Epernay/Reims: this isn't the fault of the hotel but more just something to know, it's about a 45 minute drive to Reims with no traffic which we decided to do ourselves vs. take a taxi. We did end up taking a taxi to Epernay another day which costs us about 180 euro in total (both ways). It's not a deal breaker but it was stressful trying to figure out how we would get back etc given how far Epernay is from the hotel. I would really suggest having someone as a DD if you have a car or sorting out a driver for a day out tasting. Overall our stay was nice though I'm not sure I would stay at the hotel again unless the issues we encountered are addressed, especially given the calibre of hotel available in the same price range.
Peter Ktori (2 years ago)
Lovely Historic Chateau in beautiful surroundings. Great gastronomic restaurant. No lift makes it difficult to get to the upper floors and the classic rooms are well below par. The service in the lounge was very patchy
Lovely Historic Chateau in beautiful surroundings. Great gastronomic restaurant. No lift makes it difficult to get to the upper floors and the classic rooms are well below par. The service in the lounge was very patchy
Gerard Murfitt (2 years ago)
No air-conditioning, noisy / industrial fans, plain rooms, small windows (with no view except for the dead bird outside the window), terrible internet (I ran speed tests and it was so slow I couldn’t even open the speedtest page), faux environmental claims (e.g. we don't provide you with hair conditioner for environmental reasons when it's really just for cost reasons ... since they don't do anything else in a sustainable way ... for example, where are their solar panels? solar water heaters? electric vehicles?), They claim to have electric vehicle charges but they are just standard 2 kw wall plugs (which take forever to charge). We informed the property of a vegetarian requirement at the time of booking. We were promised a vegetarian menu in writing before arrival but when we got to the restaurant the restaurant told us that it didn't exist. The vegetarian was only offered an omelet served in a hamburger bun (which they call a "vegetarian burger"). Since the vegetarian doesn't eat eggs they simply could not eat (and there is nothing else available with a 15 km radius). No substantive response or solution was ever given by the restaurant or the hotel (after complaints at the reception and after writing). We left for another hotel. Take away the novelty of being in a chateau and you're left with an awful hotel with poor management who in our opinion are cowards in completely ignoring legitimate customer complaints.
No air-conditioning, noisy / industrial fans, plain rooms, small windows (with no view except for the dead bird outside the window), terrible internet (I ran speed tests and it was so slow I couldn’t even open the speedtest page), faux environmental claims (e.g. we don't provide you with hair conditioner for environmental reasons when it's really just for cost reasons ... since they don't do anything else in a sustainable way ... for example, where are their solar panels? solar water heaters? electric vehicles?), They claim to have electric vehicle charges but they are just standard 2 kw wall plugs (which take forever to charge). We informed the property of a vegetarian requirement at the time of booking. We were promised a vegetarian menu in writing before arrival but when we got to the restaurant the restaurant told us that it didn't exist. The vegetarian was only offered an omelet served in a hamburger bun (which they call a "vegetarian burger"). Since the vegetarian doesn't eat eggs they simply could not eat (and there is nothing else available with a 15 km radius). No substantive response or solution was ever given by the restaurant or the hotel (after complaints at the reception and after writing). We left for another hotel. Take away the novelty of being in a chateau and you're left with an awful hotel with poor management who in our opinion are cowards in completely ignoring legitimate customer complaints.
